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HostElement Review

February 26th, 2012 by George

Although HostElement is a young company, it is being recognized as an industry leader. Developed in 2004, HostElement has been known or its customer service. Response time is about 6 ½ minutes and issues are usually resolved instantly. With using trouble tickets, or 24/7 live chat with an agent, or even using their toll free number 24 hours a day, there are plenty of ways to get in contact with someone from HostElement. Not only is HostElement’s customer service exceptional, they have great hosting packages to suit the needs of all customers. With their low cost Fireball package, only $4.95 per month gives 3000 MB of storage space and 100 GB of bandwidth. Along with unlimited email accounts, 20 sub-domains, and capability of hosting 3 additional domains, this package is a steal!

Price Value

HostElement’s best selling package costs $4.95 a month for 1 year and gives the user an abundance of resources to use. Additional costs include a domain registration of $9.95; however start up cost is $0. Another good value is their 2 year deal which has a monthly cost of $3.95. HostElement also offers a 30 Day Money Back guarantee. Where if a user is not satisfied with service they will be refunded their money with no questions asked.

Reliability

HostElement provides an uptime guarantee of 99.9%. They use high performance dell servers with 6 redundant OC-48 connections. They have 24/7 network monitoring and also have diesel power generators, should a power failure ever occur.

Control Panel

HostElement uses Cpanel as their control panel. It is very easy to use and is loaded with tons of features. Navigation through Cpanel is easy and straight forward. Most people would agree that Cpanel is the best type of control panel out today.

Customer Support

HostElement offers 24/7 year round support. Between using submitted trouble tickets, live chat or their toll free number, getting in contact with an agent is effortless. They have a response time of about 6 ½ minutes for submitted trouble tickets. When it comes to the live chat, problems were resolved quickly and in a professional manner. The only problem we saw with this was that they required us to still go ahead and fill out a trouble ticket. However it was a small issue that really does not affect anything. When the toll free number was dialed, it was answered in a professional manner. The support staff are very knowledgeable and are very friendly with a lot of patience. HostElement also has a wide assortment of articles in their knowledge base which users can look through to find answer to less complex issues.

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